Client Relationship Officer

Alpha Digital is an offshore only, Cayman based, boutique Tech business. The Client Relationship Officer will be primarily responsible for acting as the liaison with the company’s clientele in Eastern Europe and elsewhere, and will focus on building client relationships, ensuring client satisfaction while managing customer expectations.

Other duties include

• Scheduling and coordinating appointments for the owner of the business
• Documents management and records keeping
• Resolving client queries
• Conduct regular follow-ups with clients to ensure ongoing satisfaction and engagement
• Coordinate meetings, presentations, and communications with clients
• Stay informed about company products, services, policies, and industry developments
• Review technical documents with clients
• Maintain audit logs of technical changes
• Maintain confidentiality of client information and business data
• Participate in client events, networking activities, and relationship-building initiatives (this may involve travel)

The position requires

• Associate Degree
• Minimum of 5 years’ relevant experience in a supervisory or project management role
• Fluency in Russian and English is preferred
• Ability to manage multiple client accounts and priorities simultaneously
• Excellent oral and written communication skills
• Experience using CRM systems and customer management software is an asset
• Strong written communication and report-writing skills
• Ability to adapt to changing client needs and business priorities
• Ability to travel for business is a requirement