Guest Services/ Valet Runner

The Guest Service /Valet Runner is responsible for creating a warm first impression by assisting guests with luggage, valet parking, and other arrival/departure services. This role requires attentiveness, efficiency, and professionalism in ensuring guests feel welcomed and cared for. The Bellman / Valet also supports the Front Office team by providing concierge-style assistance, delivering items to rooms, and ensuring smooth guest movement throughout the property. About ONE GT (Grand Cayman): Expected to open by the end of 2025, ONE GT is Grand Cayman’s premier luxury urban residential resort. Located in the heart of George Town, our 10-story landmark features the island's only rooftop infinite-edge pool, high-end dining options, a pastry café, and stunning 360-degree views. The resort is steps away from luxury shopping, gourmet dining, and cultural landmarks, offering a seamless balance of productivity and relaxation. ONE GT has been awarded the 5-star winner and nominee for several regional awards and won Best Hotel Architecture Cayman Islands and Best New Hotel Construction & Design. About Remington Hospitality: ONE GT, Grand Cayman is managed by Remington Hospitality. When you build a career at Remington, you achieve success, growth, and friendships. We offer endless opportunities and so many reasons to stay with us. As a team, we roll up our sleeves to take care of our guests and celebrate success together. Expectations are clear, collaboration is encouraged, and opportunity is there-if you reach for it. Come join us and succeed in our dynamic culture where you are valued and appreciated.

Core Responsibilities

• Greet all guests warmly upon arrival and departure, embodying the “Caymankind” spirit.
• Assist guests with car doors and directrions for safe parking
• Assist guests with luggage, ensuring safe handling and delivery to rooms.
• Provide valet parking services, including safe driving and handling of guest vehicles.
• Escort guests to their rooms, explaining hotel amenities, services, and local highlights.
• Deliver guest items such as packages, amenities, or requested supplies promptly.
• Offer assistance with directions, dining recommendations, and local attractions.
• Maintain organization of the bell desk, luggage storage area, and valet key log.
• Assist with room moves, group arrivals, and VIP guest services.
• Support the Front Desk team during busy periods by managing queues and answering basic guest

questions.

• Ensure trolleys, bell carts, and valet stands are clean and in good condition.
• Drive and park guest vehicles safely in accordance with Cayman Islands traffic laws.
• Ensure compliance with hotel security and guest confidentiality standards.
• Report accidents, damage, or unsafe conditions immediately to the supervisor.
• Adhere to hotel grooming standards and professional appearance requirements.

Knowledge, Skills, and Competencies

• High school diploma or equivalent (required).
• Valid Cayman Islands driver’s license with clean driving record (required).
• Minimum 1 year of customer service or hospitality experience.
• Experience as a Bellman, Valet, or Guest Services Attendant (preferred).
• Experience driving luxury or high-value vehicles is an asset.
• Strong interpersonal and communication skills.
• Ability to lift and carry heavy luggage safely.
• Excellent driving skills and vehicle handling abilities.
• Strong organizational and multitasking abilities.
• Professional appearance and courteous demeanor.
• Knowledge of the local area, roads and locations of attractions, businesses, etc..

Additional Requirements: This job description is not an exhaustive list of all job functions required for this position. Additional duties may be assigned as needed base**Preference will be given to Caymanians and Permanent Resident Holders (P.R. & RERC Holder)**d on business demands