CUSTOMER SERVICE AGENT

RD Consultant Agency Services Ltd, T/A RDM Recruitment Services, is seeking a Customer Service Agent/General Helper with a strong level of proficiency in recruitment processing, customer relations, and organizational documentation skills, and an accurate working knowledge of QuickBooks.

Duties include, but are not limited to

• Maintaining updated knowledge of all company products and services to provide adequate education to customers.
• Provide information and instructions about relevant products and services.
• Make product and service suggestions to meet the customer’s specifications.
• Handle incoming phone calls and respond to phone messages from customers.
• Promptly respond to customer questions via email or WhatsApp.
• Answer customer questions and provide information to resolve any issues.
• Obtain necessary information from customers to adequately follow up.
• Document important customer information for future reference.
• Attending all required customer service-related meetings.
• Knowledge of processing US and Canadian visas.
• Knowledge of processing Cayman Passports and UK passports.
• Knowledge of preparing Company Incorporation, trade & Business License, Tobacco, and Liquor License.
• Knowledge of preparing Immigration documents such as work permits, Permanent Residency, and Naturalization.
• Handling General Clerical Duties, including photocopying, filing documents, and managing office supplies.
• Performing data entry tasks and managing office records.
• Overseeing the inventory and maintenance of office supplies.
• Working closely with various departments to support their needs and ensure uninterrupted processes.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints.

Qualifications

• Proven customer support experience.
• Basic Accounting knowledge and computer proficiency.
• Has Excellent customer service skills.
• An accurate working knowledge of QuickBooks.
• Certification is an advantage.
• A command of the English Language (Oral & written)
• Data Entry (Word, Excel, and QuickBooks.
• With a Clean Police record.