Perform all daily audit functions for the front office and each outlet of the hotel. Review room and related service/tax charges within PMS system for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion. Complete back-up of front office computer system and night audit program daily (if applicable). Complete the rebuilding of the front office system, reservation and other related computer maintenance (if applicable). Understand, know and follow management company’s accounting and credit policies and procedures. Responsible for all front desk functions during the Overnight shift, including check-ins, check-outs, payments, reservations, PBX operation, etc. Guests should be treated promptly, warmly, courteously and professionally. Perform other duties as assigned, including assisting guests arriving and departing the hotel. Coordinating any overnight employees’ needs as the overnight point of contact.
High school diploma (required). Certificate or Diploma in Accounting, or Business (preferred). Certification in hotel systems (Opera, Fidelio, or similar PMS) is an asset. Minimum 1 year's front desk or accounting experience in hospitality. Previous night audit experience preferred. Strong financial acumen and attention to detail. Excellent numerical and analytical skills. Strong communication and guest service abilities. Proficiency in Microsoft Office and hotel PMS systems. Ability to work independently and handle overnight operations. Organized, accurate, and able to meet deadlines under pressure Additional Requirements: This job description is not an exhaustive list of all job functions required for this position. Additional duties may be assigned as needed based on business demands.
17 days remaining
