Assistant Manager

PURPOSE OF THE POSITION

The assistant store manager creates a professional environment, works with all staff to ensure outstanding customer service is provided while buying, selling, and conducting in-store activities. The assistant store manager assists with maximizing profits, hiring, supervising employees, providing on-the-job training, and ensuring adherence to all regulations, compliance, and company policies.

Duties include but are not limited to

• Store Operations/Results: Holds themselves and the team accountable for flawless execution of operational excellence. Driving profitable sales and margin while reducing variability/shrinkage and improving performance
• Daily monitoring of precious metal evaluation/must be able to train sales associates to differentiate metal types and purity at a reasonable level
• Staff Management and supervision including Training and orientation, coaching, managing attendance and time off and performance appraisal/review
• Liaise with the HR department for onboarding and personnel management
• Evaluate GEM for color, clarity, purity, karat and cut and watch evaluation and authentication
• Ensure compliance with all regulatory and legal requirements
• Submit daily financial performance updates to head office
• Plan store layout and displays to simplify customer shopping and promote products.
• Ensure that the company’s standard for “Heroic Customer Service” is upheld
• Work to meet all sales targets, plan store sales strategies, analyze sales data, and work to expand customer base
• Implement marketing and advertising campaigns to boost brand awareness
• Ensure full compliance with Anti-Money Laundering Guidelines and Standard Operating Procedures

Essential Skills and Experience

• People Management: Build relationships, demonstrate adaptability, value diversity and inclusion
• Selling & Customer Service: Focus on service, foster open communication, drive for results
• Excellent communication skills
• Financial acumen
• General business acumen

Basic Qualifications

• Diploma in Business Administration/Marketing Preferred OR two years industry-specific experience.