Branch Manager

The Branch Manager is responsible for the overall success of the branch across all balanced scorecard quadrants for all retail and small business segments. These goals include, but are not limited to, portfolio growth, sales, sales productivity, customer service, number of customers, referral generation, operational effectiveness, employee engagement and teamwork. The incumbent will achieve his or her branch's goals by planning, monitoring, coaching to and executing sales, service, and operational activities to consistently provide the appropriate financial solutions and superior service to meet customer needs. To drive sales performance, the Branch Manager oversees the branch's Sales Team through goal setting, business plan development, public outreach, performance oversight, and coaching to reinforce desired skills, behaviours and attitudes. With the support of the branch Assistant Manager Service & Support (and Operations and Shared Services, if applicable), the Branch Manager will ensure superior customer service, a smooth and efficient operational routine, a professional image; and, that management controls are in place and effective. In addition, the Branch Manager oversees all employee development and performance management activities and is responsible for building a customer focused sales culture amongst the entire Branch Team.

Accountabilities

• Lead the branch team to achieve sales targets, grow portfolios, and deliver a strong customer-centric experience aligned with the Bank’s service standards.
• Coach, motivate, and manage staff performance while fostering an engaged, inclusive, and results-driven culture.
• Oversee daily branch operations, financial controls, and resource management to drive efficiency and maintain service quality.
• Ensure adherence to all regulatory, KYC/AML, and internal policies, while maintaining sound credit decisions and portfolio health.
• Execute business plans, leverage CRM tools, and build external partnerships to enhance referrals, brand presence, and overall branch performance.

Required skills and qualifications for this role include

• Bachelor’s degree
• 5-7+ years of experience in banking operations or a similar role
• Strong banking and experience and leadership track record
• Strong leadership and coaching skills
• Strong interpersonal skills and communication skills, both written and verbal
• Communicate clearly and foster credibility
• Expect to Work and build strong relationships
• Interviewing, telemarketing, negotiating and selling skills a must
• Thorough knowledge of expense control and revenue generating requirements
• Thorough knowledge of desktop software programs and Microsoft suites
• High degree of independent judgement

A comprehensive range of benefits is offered. Qualified candidates should submit their CV by 10th July, 2026 via email to: CaymanHR@scotiabank.com Note: Only persons short-listed for an interview will be contacted.