Senior Associate Director, Nexus, Client Delivery

Role & Responsibilities

• Managing a team of accountants responsible for client deliverables such as NAV production, financial statements and associated reports
• Manage client relationships and act as escalation point for all client queries and resolve issues/queries raised by the client in a timely manner. Maintain a high level of client satisfaction and retention.
• Ensure the accuracy of client deliverables prepared by their team and take accountability for meeting service level agreement deadlines.
• Ensure that the team is appropriately trained, engaged and as efficient and effective as possible in achieving organizational targets and goals.
• Assist in the co-ordination of resources and make sure that appropriate cross training and coverage is in place to meet client and organizational expectations for deliverables.
• Take accountability for the audit process, prepare financial statements or review such if prepared by other parties.
• Ensure all processes are performed in accordance with operational controls as stipulated in SOC1 and all relevant checklists are completed.
• Ensure all fees are billed on time and collected in a timely manner for their assigned team.
• Participate actively in various system initiatives and projects as well as contribute to idea generation for future process or technological improvements. Expected to participate on both a local and global level.
• Accountable for tracking and managing; Client profit margins, staff utilization and overtime, client relationship risk reviews, incident management and risk reduction.

Requirements

• Post-secondary education with a concentration in finance or accounting.
• Completion of a professional accounting designation (CA, ACCA, CFA (or equivalent)).
• At least 6 years' experience working in the fund administration industry with experience managing Staff. This can include other administrators, investment managers or fund auditors.
• Demonstrate leadership and the ability to effectively manage a team of accounting professionals.
• Excellent oral and written communication skills
• Excellent business acumen through a strong understanding of the fund administration business and the drivers of profitability and success.
• Exceptional client service and the ability to satisfy the requirements of a very complex and demanding client base. The ability to service these clients while maintaining the interests and health of the organization is critical.
• Strong computer skills with strengths in Microsoft Office products. High proficiency with Microsoft Excel is a critical requirement for this role.
• In depth understanding of fund administration industry. This includes various fund structures, fee calculations, financial instruments and fund offering documentation review.
• Experience with fund accounting software Geneva would be beneficial but not necessary.
• Have a working knowledge of Bloomberg would be beneficial but not necessary
• Demonstrate a high level of problem solving and innovative thinking in order to develop solutions to complex problems.