Night Auditor

Job Summary The Night Auditor is responsible for overseeing the hotel's overnight operations, ensuring the accuracy of daily financial data, and providing exceptional service to guests during the graveyard shift. This role requires a detail-oriented professional capable of balancing the books while maintaining a secure and welcoming environment. Core Responsibilities and Duties

• Financial Oversight & Audit: Perform the end-of-day bookkeeping process by reconciling all revenue centers, including Food & Beverage outlets, Front Office, and retail. Verify that all credit card, cash, and room charge transactions are balanced and compliant with internal audit standards.
• System Management: Execute the "End of Day" sequence in the Property Management System (PMS). Ensure all guest accounts are processed, room rates are verified, and tax postings are accurate before rolling the date.
• Guest Services & Operations: Act as the primary point of contact for guests from 11:00 PM to 7:00 AM. Efficiently handle late-night check-ins, early-morning departures, and reservation inquiries while managing the switchboard.
• Conflict Resolution: Autonomously resolve guest complaints or maintenance emergencies that occur during the night, utilizing sound judgment to escalate issues to management only when strictly necessary.
• Reporting & Distribution: Prepare and distribute a comprehensive Night Audit package, including the Manager’s Report, Occupancy Forecast, Revenue Summary, and No-Show reports to department heads.
• Communication: Maintain a detailed shift log through the hotel’s pass-along system to ensure seamless handovers, noting any guest requests, security concerns, or accounting discrepancies for the morning team.
• Safety & Security: Conduct regular "walk reports" and property sweeps to ensure the building is secure. Monitor security cameras and serve as the lead for emergency protocols (fire alarms, power outages) during the shift.

Requirements and Qualifications

• Experience: A minimum of 3-4 years in Hotel Accounting or Night Audit is required, supplemented by at least 1 year of general Front Office experience.
• Technical Proficiency: Advanced working knowledge of OPERA PMS is strictly required. Must be proficient in Microsoft Office, particularly Excel for manual data entry and income journaling.
• Communication: Mastery of the English language (written and verbal) is essential for documenting reports and interacting with international guests.
• Availability: Must be able to work a flexible, demanding schedule including 11:00 PM to 7:00 AM shifts, 6 days a week, weekends, and public holidays. Must remain "on-call" to support operational needs.

Attributes: Strong mathematical aptitude, the ability