Guest Relations Attendant Respond to any questions from guests and follow up to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities. Respond to guest requests for special arrangements or services. Contact appropriate individuals or departments as necessary to resolve guest needs. Deliver amenities to guest rooms, arrange and serve F&B amenities upon arrival, and maintain control over inventory in the Guest Relations storage area.
Excellent verbal and written communication skills in English Excellent customer service skills Ability to multitask and assist multiple guests simultaneously Minimum of 1 year experience in customer service within a luxury hotel or luxury environment Previous hotel experience preferred Strong focus and ability to follow up on guest requests (e.g., lost luggage process) Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance Ability to work a flexible scheduled including evenings, weekends and holidays
7 days remaining
