Medical Secretary

Position Summary

Vitality Physio & Wellness is seeking an organised, professional and patient-focused Medical Secretary to provide comprehensive administrative support within our busy multidisciplinary healthcare clinic. The successful applicant will be responsible for coordinating patient appointments, maintaining accurate medical and insurance information, assisting with billing and insurance processes, and supporting the clinic’s practitioners and administrative operations.

Key Duties and Responsibilities

• Welcome patients and manage the clinic’s front-desk operations professionally.
• Schedule, confirm, reschedule and cancel patient appointments using the clinic’s electronic medical record and practice-management system.
• Answer telephone calls, emails and patient enquiries and route clinical messages appropriately.
• Register new patients and ensure intake forms, consent forms, contact details and insurance information are complete and current.
• Maintain accurate and confidential electronic patient records.
• Verify patients’ insurance coverage, benefits, deductibles, co-insurance and referral requirements.
• Assist with obtaining and monitoring physician referrals, pre-authorisations and other insurance documentation.
• Prepare and submit insurance claims accurately using the applicable diagnostic, procedure and billing codes.
• Review claims for missing or incorrect information and assist with rejected, denied or outstanding claims.
• Communicate with insurance companies, healthcare providers and patients regarding claims, benefits, referrals and outstanding documentation.
• Process patient payments, issue receipts and explain account balances and basic billing information.
• Monitor outstanding patient balances and assist with payment follow-up.
• Prepare medical correspondence, referral documentation, reports and other administrative documents.
• Scan, file and securely manage patient and clinic documentation.
• Support physiotherapists and other healthcare practitioners with administrative and scheduling requirements.
• Maintain patient confidentiality and comply with the clinic’s privacy, data-protection and professional standards.
• Perform other reasonable medical-secretarial and administrative duties associated with the position.

Applicants must have

• A certificate or diploma in Medical Office Administration, Medical Secretarial Studies, Healthcare Administration or a closely related field.
• A minimum of two years’ experience in a medical office, healthcare clinic or comparable patient-services environment.
• Working knowledge of medical terminology and healthcare administration.
• Experience with electronic medical records, appointment scheduling and patient-registration systems.
• Experience verifying health-insurance benefits and assisting with medical billing or insurance claims.
• Strong computer skills, including email, word processing, spreadsheets and electronic record keeping.
• Excellent written and verbal English communication skills.
• Strong organisational skills and the ability to manage competing priorities accurately.
• A professional, compassionate and confidential approach when dealing with patients.
• The ability to work effectively both independently and as part of a multidisciplinary team.
• Training or certification in medical coding and previous experience with Cayman Islands health-insurance processes.

Benefits

• Employer pension contributions in accordance with Cayman Islands law.
• Health-insurance coverage in accordance with Cayman Islands law.
• Statutory vacation leave, sick leave and public-holiday entitlements.