Installation Technician / Computer Technician / Helpdesk Technician

Job Description / Duties & Responsibilities

Installation Technician Duties

• Install, configure, and test hardware, cabling, routers, surveillance systems,

and network components

• Perform site assessments to determine installation requirements and

technical specifications

• Ensure proper functionality through equipment testing, calibration, and

quality checks

• Prepare materials, tools, and documentation for scheduled installations

Computer Technician Duties

• Diagnose, repair, and maintain desktops, laptops, and peripheral devices
• Install and update operating systems, software applications, drivers, and

security tools

• Troubleshoot hardware faults, system errors, and networking issues
• Perform routine maintenance, system optimization, and hardware

replacement

Helpdesk Technician Duties

• Provide first-level technical support to clients via phone, email, remote

assistance, or on-site visits

• Manage support tickets, document issues, and resolve IT-related concerns

efficiently

• Assist with user onboarding, password resets, access permissions, and

software configuration

• Escalate complex issues to senior technicians while maintaining clear

communication with clients