CUSTOMER SERVICE AGENT

Hakone Enterprises Ltd T/A Hakone Recruitment Services is seeking a qualified, honest and reliable Customer Service.

Responsibilities

• Maintain updated knowledge of all company products and services to provide adequate education to customers.
• Provide information and instructions about relevant products and services.
• Make product and service suggestions to meet the customer’s specific needs.
• Handle incoming phone calls and respond to phone messages from customers.
• Promptly respond to customer questions submitted via email or phone calls.
• Answer customer questions and provide information to resolve any issues.
• Obtain necessary information from customers to adequately follow up.
• Document important customer information for future reference.
• Attending all required customer service-related meetings.
• Knowledge of processing US Visa, and Canadian Visa.
• Knowledge of processing Cayman Passports, and UK Passports.
• Knowledge of preparing Company Incorporation, Trade & Business License, Tobacco License, and Liquor License.
• Knowledge in Preparing Immigration documents such as Work Permit, Permanent Residency, and Naturalization.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES: Ability to type and/or use a computer keyboard with sufficient speed to meet the demands of the job. Proven customer support experience. Basic Accounting knowledge and computer proficiency. Has Excellent customer service skills. An accurate working knowledge of QuickBooks. Certification is an advantage. A command of the English Language (Oral & written). Data Entry (Word, Excel, and QuickBooks. Able to read documents, follow instructions, and learn and understand company procedures, rules, and regulations. Ability to work well with others as part of a team, meet the public, and work in stressful situations. Must be able to satisfactorily complete the Customer Service Agent training program with an 80% or greater average and an evaluation period. Must be aware of hazardous situations and be able to handle emergencies as needed. Must work under tight time constraints to accomplish duties effectively. Must present a well-groomed appearance following the Employee Handbook and Labor Agreement. Must be able to perform all job functions within a limited space. Must be able to effectively communicate verbally by telephone, face-to-face, and on public address systems. Must possess good written and oral skills. With a clean police record.