Cayman Hearing Center is seeking an experienced, warm and highly organised Patient Care Coordinator/Receptionist to join our team. This is a permanent part-time position working approximately 20 hours per week, primarily during the afternoons, Monday through Friday. The position may expand to 40 hours per week as the practice's needs grow. This is not an entry-level position. We are seeking someone with demonstrated experience managing a busy reception desk, serving customers or patients, handling competing priorities and working independently without continuous supervision. The Patient Care Coordinator/Receptionist is often the first and last point of contact for our patients. The successful candidate must provide a welcoming, professional and efficient experience while ensuring that the front desk remains organised and responsive throughout the day.
Greeting patients and visitors warmly and professionally Answering telephone calls, responding to messages and directing enquiries appropriately Scheduling, confirming and rescheduling appointments Checking patients in and out and ensuring their information is accurate Collecting payments and issuing receipts Responding to patient enquiries within the scope of the role and directing clinical questions to the appropriate team member Monitoring the reception area and ensuring that the front desk remains covered Communicating patient arrivals, delays and scheduling changes promptly to the clinical team Assisting with scanning, filing, data entry and other administrative duties Supporting patient follow-up, appointment reminders and recall activities Helping to maintain an organised, calm and welcoming reception environment Providing administrative support to the Senior Patient Care Coordinator and clinical team as needed
Have a strong track record of reliability, punctuality and professional conduct Be warm, patient and genuinely enjoy helping people Communicate clearly and professionally in person, by telephone and in writing Be highly organised and able to manage several priorities at once Show initiative and recognise what needs to be done without waiting for constant instruction Pay close attention to detail and follow established procedures consistently Understand the importance of confidentiality in a healthcare setting Remain calm and solution-focused when the office becomes busy Take ownership of assigned responsibilities and follow tasks through to completion Work well as part of a small, collaborative team Be comfortable receiving feedback and adapting as the needs of the practice change
At least three years of relevant experience in reception, customer service, office administration or a similar public-facing role Demonstrated experience independently managing telephone calls, appointments, customer enquiries, payments and administrative tasks Strong computer and administrative skills Professional written and spoken English The ability to provide professional references who can confirm previous employment experience and reliability Previous experience in a medical, dental or other healthcare setting is strongly preferred Experience with appointment scheduling, payment processing or electronic patient records would be an asset The usual schedule will be approximately 20 hours per week, primarily during the afternoons, Monday through Friday. The successful candidate must also have sufficient flexibility to work additional or adjusted daytime hours when required to provide reception coverage during the Senior Patient Care Coordinator’s vacation, illness or other absence. This may occasionally include working up to the practice’s full operating hours. This position is best suited to an experienced administrative or customer-service professional seeking stable part-time employment and who may be interested in transitioning to a full-time role in the future. Applicants who do not meet the minimum experience requirement will not be considered.
16 days remaining
