Customer Service and Digital Sales Representative

Pro Fitness Ltd. is seeking a full-time Customer Service and Digital Sales Representative with the following duties and responsibilities:

• Provide front of house customers and service support in a high traffic fitness environment, assisting client inquiries complaints, etc.
• Will serve as the first point of contact for new gym members through the sign-up process. Welcome and assist members and pay-as-you-go customers, ensuring they have a positive experience. Handle day-to-day front of house operations, including reception duties.
• Touring every guest through the facility and presenting and explaining membership options and terms. Completing the enrollment process for all new members.
• Manage sales calls, upselling membership and assisting with memberships, contributing to the club's growth.
• Manage sales and social media support including taking photos and uploading to their social media to attract more members, manage gym promotions and services.
• Handle scheduling, billing and other front desk responsibilities, maintaining strong communication with gym members and supporting a smooth service environment.

Qualifications and Experience

• A minimum of 2-3 years of experience relevant to the role is required. Candidates must have prior work experience in a fast-paced gym setting requiring multitasking, attention to detail, and excellent customer service.
• Candidates must be highly organized, self-driven, and capable of working collaboratively within a team environment with excellent verbal and written communication skills, and the ability to engage professionally with clients at all levels.
• Candidates who have photography skills and social media management is preferred
• Able to work on a shifting hours basis, must be able to work early mornings or late nights and public holidays when needed.

Salary range will be CI$8.75 to CI$12.00 per hour working 45 hours per week. Benefits as deemed by law.