Service Advisor

Job Summary – This position is responsible for assisting customer with maintenance and service needs. While maintaining open and transparent communication with customers and following the company’s policies and procedures. Job Duties

• Coordinate all service and repair activities for customer vehicles.
• Act as the main point of contact for customers, providing updates and answering inquiries.
• Greet customers, assess service needs, and guide them through the service process.
• Provide expert recommendations on necessary repairs and maintenance.
• Maintain open and transparent communication with customers, keeping them informed throughout the service and repair process.
• Strictly adhere to the estimate and approval process for all work being recommended and/or completed.
• Uphold the highest standards of customer satisfaction through exceptional service.
• Address and resolve customer concerns promptly and professionally.
• Collaborate with the service team to ensure accurate and timely completion of repairs.
• Have an understanding of vehicles maintenance needs as indicated by the manufacturers schedule for services.

Requirements

• Excellent ability to read, comprehend, write, and speak English.
• Ability to perform intermediate math.
• Ability to work independently and be self-motivated within the framework of a team.
• Positive interpersonal skills and a strong work ethic.
• Ability to display initiative, work with limited supervision and follow instructions within the framework of a team.
• Exhibit excellent attention to detail and commitment.
• Ability to lift up to 50lbs.
• Ability to work with diverse cultures and teams in a friendly, productive manner.
• Must be able to multitask while working in a fast-paced environment.
• Computer competency required at an intermediate level or higher.
• Automotive Manufacturer Training
• Valid Driver's License
• High School Diploma and/or Automotive Technical Certification.
• 2-4 years related experience and/or training; or equivalent combination of education and experience.