Insurance Customer Service Agent

Insurance Customer Service Agent Looking for a career where you're challenged and where you can make a difference? At Saxon, we know that stellar customer service comes from hiring the right type of people: People who understand that it's a privilege to offer valuable service and advice to their neighbour's. Our people are passionate about serving our customers. We invest in the top talent to ensure that our clients are served by qualified and experienced people who are accurate and highly responsive. We invest heavily in technology to help our people multiply their capabilities to deliver unparalleled customer service. Innovation is in our DNA, and we constantly strive to find better ways to serve our clients. Saxon offers excellent compensation packages, including performance bonus eligibility, pension, health, and vacation benefits, as well as opportunities for career advancement and growth. Saxon has a challenging and rewarding opportunity for an Insurance Customer Service Agent.

Responsibilities

• Present and sell insurance policies to new and existing clients
• Develop and calculate suitable plans based on clients' needs, ensuring the client understands their solution and its benefits
• Resolve client inquiries and complaints
• Comply with insurance standards and regulations
• Look up premiums and collect payment
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Perform administrative tasks, such as maintaining records and handling policy renewals
• Answer customer inquiries on various communication channels
• Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
• Enhance company reputation by accepting ownership for accomplishing new and different client requests; exploring opportunities to add value to client relationship
• Assist clients with filing a claim and transferring correspondence to the claims management program

Qualifications

• Experience in insurance, or customer service-related role
• Strong initiative and self-direction, being a goal-oriented person
• Detail orientated and an analytical thinker
• Requires a high degree of sales, comfortable in a fast-paced, results-orientated climate with deadlines
• A self-confident, extroverted style which can engage, and positively impact individuals and groups is essential
• Ability to learn new products and adapt to the ever-changing market
• Robust organizational skills
• IT and math skills
• Adapts well to change and is multi-tasking
• Passionate about the latest technology solutions and learning new programs
• Fosters client and key-personnel relationships and excellent customer experience
• Knowledge of anti-money laundering regulations
• Must be flexible to work evenings and weekends

Education Requirements

• High school Diploma
• Must be willing to complete Insurance qualifications (paid for by Saxon)

Compensation

• USD $40,000-$50,000 depending on experience and qualifications
• Participation in generous company bonus schemes (post probation completion)
• Competitive benefits

The successful candidate will need to pass the Insurance Foundations Insurance Test within 6 month of their contract start date.