M3 Support Technician

Progressive Distributors Limited is seeking a motivated and customer-focused M3 Support Technician to join our IT team. This role is responsible for providing first-line support for the Infor M3 ERP system and its related applications, ensuring that users receive timely assistance and that business operations continue with minimal disruption. The successful candidate will serve as the first point of contact for ERP support requests, troubleshoot issues using established procedures, coordinate with technical specialists when necessary, and participate in projects that expand and improve the company's enterprise technology landscape. Salary range: CI$47,000-51,000 per annum commensurate with qualifications and experience. An attractive benefits package (including medical insurance, vacation, pension, birthday off with pay, sick payout bonus) is being offered to the qualified candidate. Hours of operation: from 6:00pm Sunday through 5:00pm Saturday Scheduled minimum weekly hours: 40 Mandatory requirements

• Must be available and flexible to participate in an on-call support rotation, including Saturdays when required.
• Strong troubleshooting and analytical skills.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to follow documented procedures while exercising sound judgment.
• Customer-focused attitude with a commitment to delivering high-quality support.
• Ability to work independently and as part of a collaborative team.

Qualifications required

• Bachelor's degree or Associate's degree or equivalent qualification in Information Technology or Information Systems or another related IT discipline.

Preferable

• Experience supporting ERP systems, preferably Infor M3 would be a plus but is not required as training will be provided.
• Experience with IT help desk or technical support environments.
• Familiarity with Microsoft 365, Windows operating systems, and common business applications.
• Exposure to APIs, integrations, or business application platforms is considered an asset.
• Knowledge of SQL, reporting tools, or business intelligence platforms is advantageous.

Application Requirements

• A current police record must be submitted.
• Where relevant, applicants must submit evidence of Caymanian Status or PR

Certificate (confirming role as M3 Support Technician).

• PR applicants should include most recent receipt showing payment of relevant PR fees.
• Married to Caymanian Certificate (if applicable).

For inquiries: 949-2928 All applications received will be reviewed and only candidates meeting the mandatory requirements will be contacted for interview.