Hotel Operations Assistant

POSITION PURPOSE

The Operations Assistant is responsible for supporting the day-to-day functions of the company by providing administrative support, tracking daily water and electrical usage, scheduling and overseeing HVAC maintenance company, scheduling and overseeing Salt Water Pool maintenance company, scheduling and overseeing general property maintenance issues, delivering quality customer service on the front desk as needed, and collaborating effectively with upper management regarding guest complaints, assisting the Hotel Manager in effectively managing the operations of the hotel by assisting with scheduling and inspecting of rooms and housekeeping operations, scheduling and overseeing laundry equipment maintenance and repairs and rooms maintenance and other areas as assigned. In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the business:

Experience

• Minimum of 5 years’ experience in a similar role with strong preference given for experience within a Branded Hotel or Resort with strong preference to within the Caribbean region.
• Hotel Front Desk operations knowledge and experience required.
• Knowledge of HVAC programming, maintenance and scheduling, Salt Water Pool balancing and cleaning, and general building maintenance functions required.
• Proven track record of positive associate satisfaction scores.
• Strong communication and listening skills, excellent English speaking, reading and writing skills.
• Adept at completing reports and analysis of results.
• Excellent leadership skills with a hands-on, lead-by-example work style.
• Positive attitude with flexibility to respond to a range of different work situations.
• Ability to work well under time pressure and/or demanding schedules.
• Demonstrate previous experience in a Hotel role with the proven ability across the wide spectrum of duties required for such a role within a resort/hotel.
• Knowledge of hospitality industry.

Key responsibilities of Hotel Operations Assistant include

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills and abilities:

• Ensure highest standards of professional services to customers.
• Assisting team members with issues on the front desk operation, including guest satisfaction.
• Ensuring brand standards are met with the objective of meeting or exceeding guest expectations; communicating follow-up actions to the team as necessary.
• Assist the Operations Manager with the physical operations including property maintenance and rooms standards and other departments as assigned.
• Ensure high level of cleanliness and maintenance of property.
• Knowledge of HVAC programming and maintenance scheduling, Salt Water Pool balancing and cleaning, and general building maintenance functions required.
• Assist with maintaining and managing resort equipment, infrastructure and inventories efficiently.
• Ordering and collections of supplies for housekeeping and maintenance areas, ensuring items are ordered before they run out.
• Assists in oversight of Hurricane Plans and operation.
• Ensuring security of the Hotel during disasters, maintaining a presence at the property during a hurricane is required.

Physical Demands

• Work tasks are performed indoors and outdoors.
• Walking and standing are required most of the working day.
• Valid Drivers License required as the position includes travelling to and from vendors.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to lift up to 50 lbs.