Senior Account Manager - Employee Benefits

We’re hiring for the position of Senior Account Manager – Employee Benefits! Aon is currently recruiting for the position of Senior Account Manager – Employee Benefits. Reporting to the Vice President, the Senior Account Manager will join the team responsible for servicing the largest employee benefits portfolios in the Cayman Islands. The Senior Account Manager is responsible for the day-to-day management, servicing, and retention of an allocated portfolio of Employee Benefits clients. The role focuses on delivering high-quality advisory support across group health and ancillary benefits, managing renewal and mid-term activity, supporting claims and service escalations, and contributing to portfolio growth through strong client relationships and technical excellence. Further, the Senior Account Manager will support business retention initiatives, renewal strategy execution, and workflow efficiency, while ensuring robust compliance, documentation standards, and client service outcomes. About the Role

In addition, responsibilities will also include

• Act as a primary point of contact for an assigned portfolio of Employee Benefits clients, providing knowledgeable, timely, and professional advisory support.
• Consult with clients on benefit design, renewal outcomes, coverage changes, and market developments.
• Build strong working relationships with client HR and Finance stakeholders, responding to routine and complex enquiries across coverage, renewals, claims, and service issues.
• Support client meetings, stewardship reviews, and renewal discussions, including preparation of reporting, analysis, and presentation materials.
• Manage the end-to-end renewal process for allocated clients, including data collection, underwriting submissions, market engagement, and insurer negotiations.
• Assist with market reviews, benchmarking, and claims experience analysis to support renewal strategy and recommendations.
• Prepare clear, accurate and client-appropriate renewal documentation and correspondence.
• Support mid-policy change requests and benefit amendments.
• Assist clients with claims-related queries, escalation of complex claims, and insurer liaison where required.
• Support claims analysis and interpretation to identify trends and inform renewal or plan design decisions.
• Maintain accurate and complete physical and electronic client records, ensuring compliance with internal standards, regulatory requirements, and data retention policies.
• Perform due diligence checks on new and renewal clients, ensuring compliance obligations are consistently met.
• Prepare and manage insurance documentation, endorsements, invoices, and correspondence in a timely and accurate manner.
• Work collaboratively with the EB leadership team to support portfolio retention, growth initiatives, and operational improvements.
• Keep up to date with Employee Benefits products, insurer offerings, and relevant local legislation.

About you As a Senior Account Manager, your skills and qualifications will include;

• Bachelor’s degree preferred, ideally in Risk Management, Business, or a related discipline.
• Professional insurance qualifications desirable (ACII, HIA, AHIP, or equivalent).
• Minimum 5–7 years’ experience in insurance broking or advisory roles, with demonstrable experience in group health and employee benefits strongly preferred.
• Experience supporting or managing a portfolio of Employee Benefits clients, including renewals and insurer engagement.
• Strong understanding of local Employee Benefits products, legislation, and market dynamics.
• Experience working with professional services, financial services, or corporate clients is advantageous.