Service Agent

Job Description Job Title: Service Agent Department: Washstand Reports To: Washstand Manager Job Summary – The primary responsibilities of this position is to provide an important service to our customers. His/her basic job responsibility is to provide Total Customer Satisfaction by properly servicing a variety of vehicles on a timely basis following Avis's established Quality Assurance program. Job Duties –

• Wash and detail vehicles inside and out for the ‘ready line’.
• Ensure the ready line is fully stocked with a variety of clean and safe vehicles for customers.
• Inspect all vehicles for body damage, if rentable, record the damage on the car care inspection form.
• Report and mark all vehicle mechanical problems.
• Tag and turn in lost and found items left in or outside the vehicles.
• Provide valet service to customers; shuffle vehicles for customer use; assist in breakdown situations, as required.
• Maintaining and promoting a positive working relationship with all Avis personnel.
• Provide car operation instructions and attend to customers’ needs when necessary.
• Performs other duties related in efforts to enhance our customer service and provide Total Customer Satisfaction.
• Record meter readings for gas pumps and log gassed vehicles.
• Check supplies and equipment.
• Maintain the service area safe and clean.

Requirements -

• Ability to read, comprehend, write, English.
• Ability to communicate effectively.
• Ability to work independently and be self-motivated.
• Positive interpersonal skills.
• Ability to work varied hours/days weekends and holidays as company dictates.
• Ability to display initiative, follow instructions and work with limited supervision.
• Organized time management skills.
• Bilingual (Spanish/English) Preferred
• Car wash experience preferred
• Valid Driver’s License for a minimum of 1 year
• Applicants must be 22 years or older, as the role requires driving and is subject to insurance restrictions.

Position Standards

• Always maintain the Avis ready lines with clean and safe vehicles for customers.
• Utilize the Quality Assurance procedures to properly inspect, clean, gas, and ensure a quality and safe vehicle for the customer.
• Place cars on the ready line; ensure the ready line is fully stocked with a variety of cars.
• Complete a car care inspection slip with all the pertinent information for each ready vehicle (i.e. MVA, miles, make/model, gas level, plate number, etc.).
• Inspect all vehicles for body damage, if rentable, record the damage on the car care inspection form.
• Report and mark all vehicle mechanical problems.
• Follow Avis's Safety Rules and OSHA regulations to avoid injuries.
• Tag and turn in lost and found items left in or outside the vehicles.
• As needed provide valet service to customers; shuffle vehicles for customer use; assist in breakdown situations.
• Record meter readings for gas pumps and log gassed vehicles.
• Identify car status, such as turn backs, sold, high mileage, PM's, etc. and park them in the designated areas.
• Park Avis vehicles according to lot configuration and designated spaces.
• Check supplies and equipment.
• Maintain the Avis’s image of quality and professionalism this includes wearing the Avis uniform and complying with Avis's established grooming and uniform standards.
• Maintain the service area safe and clean.
• Responsible for maintaining and promoting a positive working relationship with all Avis personnel.
• Provide car operation instructions and attend to customers’ needs when necessary.
• Performs other duties related to those above in effort to enhance our customer service and support Avis’s Mission, Vision and Values.

45 Hours weekly Salary: $10.50 per hour