Guest Relations Manager / Concierge

We are seeking a Guest Relations Manager / Concierge to deliver a world-class luxury lifestyle experience for owners and guests. This leadership role is responsible for overseeing the Guest Relations and Concierge departments, ensuring exceptional VIP-level personalized service while anticipating and meeting the unique needs of each owner and guest. Key Responsibilities

• Lead and oversee the Guest Relations and Concierge to uphold The WaterColours brand standards and luxury lifestyle value proposition.
• Ensure the seamless coordination of owner services, including airport arrivals/departures, restaurant and lifestyle bookings, off-site catering, and personal shopping requirements.
• Recruit, train, mentor, and motivate Guest Relations and Bar staff, fostering a high-performance team culture.
• Establish and maintain strategic partnerships with luxury hospitality, wellness, and lifestyle vendors to enhance the owner’s experience.
• Ensure owner units are meticulously prepared for arrivals in accordance with strata responsibilities.
• Plan, coordinate, and manage all owner events and activities on and off-site.
• Handle complex owner requests, including international travel arrangements, shipping logistics, and other bespoke concierge services.
• Actively participate in monthly Executive Committee meetings, providing updates, insights, and operational support.
• Assign and monitor guest relations staff responsibilities, including task delegation and follow-ups during weekly management meetings and weekend operations.
• Monitor and manage inventory levels for consumables, liquor, and other property essentials, ensuring no disruption in service.
• Ensure full compliance with statutory regulations, health and safety standards, and all WaterColours policies and strata rules.

Qualifications, Experience & Core Competencies

• Minimum 10 years’ experience in hospitality or a related luxury service environment;
• Degree in Hospitality Management or a related field is preferred.
• Advanced customer service training within the luxury hotel or resort industry.
• Strong knowledge of local tourism, fine dining, and lifestyle services, with an established professional network.
• Proven experience coordinating upscale events and social functions.
• Solid understanding of food and beverage operations and luxury concierge services.
• Exceptional leadership, communication, interpersonal, and team development skills.
• Strong customer service focus with a proactive and personalized approach.
• Excellent organizational, multitasking, and problem-solving abilities in fast-paced environments.
• Ability to work 180 hours per month, including weekends and public holidays as required.

Statutory Cayman Islands pension and health insurance. Suitably qualified Caymanians, Permanent Residents, and Status Holders are invited to apply by submitting a resume and cover letter to: info@baraud.com