Reports To The Sales Associate reports directly to the Cayman Islands Humane Society (CIHS) Thrift Shop Manager and, when necessary, to the Cayman Islands Humane Society Shelter Manager. About the Cayman Islands Humane Society The Cayman Islands Humane Society (CIHS) is dedicated to providing shelter, care, and attention to unwanted companion animals while securing responsible and loving homes for them. We support the community through animal welfare initiatives, responsible pet ownership education, affordable spay and neuter services, vaccinations, microchipping, pet licensing, and adoption programs. The CIHS Thrift Shop plays a vital role in supporting these efforts by generating fundraising revenue, increasing community awareness, and building relationships with donors, customers, and volunteers. As a community resource serving all three Cayman Islands, we are committed to our mission and the life-saving work we perform every day of the year. Position Summary The Sales Associate is responsible for supporting the day-to-day operations of the CIHS Thrift Shop through excellent customer service, donation processing, merchandising, cashier duties, and maintaining a clean, organized, and welcoming shopping environment. The role also supports special events and fundraising initiatives as needed. Key Responsibilities Customer Service and Sales
Provide friendly, professional, and helpful customer service to shoppers and donors.
Assist customers in locating items and making purchasing decisions.
Actively engage with customers to promote sales and enhance the shopping experience.
Support value-added sales opportunities through creative merchandising and minor clothing or non-clothing item enhancements when appropriate.
Donation Processing and Merchandising
Receive, sort, organize, and price donated items.
Display merchandise in an attractive and organized manner.
Remove and appropriately dispose of donated items that are broken, damaged, unsafe, or beyond repair.
Maintain attractive displays and support ongoing inventory rotation.
Cash Handling and Store Operations
Process sales accurately and efficiently using the cash register.
Assist with cashier duties, including managing cash floats and handling transactions.
Maintain accurate records of sales and cash handling procedures.
Assist with special thrift store events, including occasional after-hours support.
Store Maintenance and Security
Help maintain a clean, safe, organized, and welcoming environment for customers, volunteers, and staff.
Monitor the sales floor and report any suspected theft, safety concerns, or incidents involving customers, donors, employees, or CIHS resources.
Follow all store policies and safety procedures.
Requirements Required Qualifications
High school diploma or equivalent.
Experience in customer service and cash handling.
Knowledge of donation processing or willingness to learn.
Ability to lift and carry up to 40 lbs. unassisted.
Ability to stand for extended periods of time.
Strong attention to detail and organizational skills.
Reliable transportation.
Preferred Qualifications
Post-secondary education, vocational training, or relevant certifications.
Previous experience in a thrift store, retail, or similar customer-facing environment.
Creativity and an eye for merchandising and product presentation.
Candidate Profile
Applicants must
Possess a clean police record.
Be honest, trustworthy, and dependable.
Demonstrate a positive and professional attitude.
Be flexible with working hours, including occasional event support outside regular business hours.
Work effectively both independently and as part of a team.
Be friendly, approachable, and eager to learn about merchandising, donated goods, sales techniques, and inventory management.
Show a genuine commitment to supporting the mission of the Cayman Islands Humane Society.
Working Conditions
Standing and walking for extended periods throughout the workday.
Frequent lifting, carrying, sorting, and moving donated merchandise.
Regular interaction with customers, donors, volunteers, and staff.
Occasional participation in special events, fundraising activities, and after-hours support.
The duties and responsibilities outlined above are not intended to be an exhaustive list. The Sales Associate may be required to perform additional duties reasonably assigned by management to support the successful operation of the CIHS Thrift Shop and the mission of the Cayman Islands Humane Society.
