Convention Service Manager

Convention Service Manager The Convention Service Manager will be responsible for the pre-planning and coordination of groups in-house, this includes delivering estimated cost of the program prior to group arrival, up-selling, executing banquet event orders, generating group resumes etc. This role requires innovative planning capabilities, and a commitment to delivering memorable experiences. Primary responsibilities for the Convention Service Manager role will include but not limited to the following:

• Reports to the Director of Events Management.
• Acts as a liaison between the guests, meeting planners, social events and hotel staff.
• Coordinate various meetings and local social events to include weddings and holiday parties.
• Details including meeting room set ups, coffee breaks, food and beverage functions, audiovisual needs, group transportation, wedding ceremonies, billing instructions and other special requirements of the group/event.
• Organize the function space, develop catering contracts, book post-convention reports, monthly forecasting and more as requested.
• Generate monthly reports, including but not limited to forecasts and recaps.
• Oversee in-house group functions, plus review and revise weekly event schedules.
• Collaborate with third-party vendors to coordinate needs, packages, and increase profitability.
• Other duties may be added based on business needs.

Required qualifications and experience

• Minimum 5-6 years’ experience in Convention Service/Event Management specifically in Hotel/Resort setting required.
• Bachelor's degree in Event Management or Hospitality/Tourism Management required.
• Strong Catering, Sales and Marketing background with proven event planning and execution skills.
• Extensive knowledge of Food and Beverage products, preparation, and presentation.
• Proven experience leading a team of over Seven staff in a fast-paced environment will be a requirement.
• Advanced working knowledge of OPERA PMS is strictly required.
• Must be proficient in Microsoft Office, particularly Excel.
• Mastery of oral and written English communication skills will be essential.
• Proven ability to remain calm, courteous, and solution-oriented under pressure.
• Excellent attention to detail and multitasking capabilities in a high-volume environment.
• Flexibility to work a variety of shifts including early mornings, late evenings/nights, weekends and public holidays required.

Pay range: C.I $54,000 - $64,000 per annum Benefits include health insurance, pension & all other benefits as required by Cayman Islands Laws. Deadline to apply is August 27th, 2026